Working demo

We built a support agent for Everful

It is trained on Everful's own help centre, catalogue and pricing rules, and it is running right now. Ask it about an order, a damaged shipment, or what 500 units actually costs. It does the work in the conversation rather than pointing you at a form.

Chat with the agent

Open the chat bubble in the corner. You are signed in as Jane Doe of Lantern & Lark Boutique, a VIP Silver buyer with three recent orders. Try one of these:

"Where is my order EVF-77120? Half of it seems to be missing." Reads live tracking and explains exactly which lines are held and why
"What would 500 herringbone necklaces cost me? Do I need to hit a minimum?" Quotes the unit tier, the discount that actually applies, and the next price break
"40 of the huggie hoops from EVF-76510 arrived tarnished." Files the claim and approves replacements on the spot, no photos, no return
"Rebuild my last order but double the quantities." Builds a priced, ready-to-checkout cart with current tiers applied
"What VIP tier am I on and how far off is the next one?" Reads the account and consolidates linked accounts to lift the tier
Push on it. Ask something the help centre does not cover and see how it handles the edge.

Call the agent

Same agent, same knowledge, over the phone. It answers immediately.

+1 (775) 307-7903

Available 24/7 for this demo

Try asking where order E V F seven seven one two zero is, or what 500 necklaces would cost.

What it handles today

Five journeys, each one wired to read real data and take a real action. Nothing here ends with "please email the helpdesk".

Reads & acts

Order status and tracking

Carrier, tracking number, delivery estimate and the latest scan. Explains partial shipments line by line, including what is backordered and when it lands.

Takes action

Claims and returns

Damaged, defective, missing or short-shipped. Files the claim, approves the resolution and issues wallet credit without asking for photographic evidence.

Reads & acts

Stock, pricing and quotes

Live availability, the per-style unit ladder and the order volume ladder. Always names the next break and what it does to the unit cost.

Takes action

Reorder and restock

Rebuilds a past order into a priced cart with a checkout link, and reserves units from an incoming shipment when something is out of stock.

Takes action

Account and VIP

Tier, discount rate, wallet balance, credit terms and spend to date. Links a buyer's separate accounts so their spend counts toward one tier.

Consistency

One answer, every time

Your buyers report getting different answers from different agents. The pricing rules are enforced at the response layer, so volume and VIP discounts are never described as stacking.

How we built it

Public information only, and it took an afternoon.

1

Read your help centre

Every published support article was loaded, including the shipping and delay policy, the carrier delay credit table, customs handling, after-sales rules and the member benefits ladder.

2

Modelled the buying rules

No minimum order quantity, unit discounts from 10 pieces per style, the volume ladder from $500 to $5,000, free air shipping at $100 on tagged items, and the rule that volume and VIP never stack.

3

Wired up the actions

Ten connections stand in for your order, catalogue and account systems. Five read data, five change it: filing claims, issuing wallet credit, building carts, reserving stock and consolidating accounts.

4

Put rails around it

Checks that stop the agent misstating a discount rule, giving a vague non-answer, or sending a buyer off to another channel to do something it could do itself.

This is the rough version

Everything here came from your public site. Pointed at your real order and catalogue systems, with your actual policies, it gets considerably sharper.

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